Support Packages

Whether you’re a small business, or a large organisation with multiple websites, we've got your back

Friendly, Fast and Responsive Support

Simple support packages for any business

Our websites are built and tested to the highest standard. However we know that in the unlikely event of an issue, however small, it can disrupt your day and take your attention away from what you need to be focused on.

That is why we have created an AfterCare package designed to suit a whole range of businesses.

Our Fair Usage Policy

Balanced, transparent, and customised support

Our support offering provides several key benefits. Regular reviews ensure your support plan matches your needs, maintaining a fair and transparent system. By tailoring support based on actual usage, we offer custom support plans that are cost-efficient, allowing you to pay only for the support you need.

Get Peace of Mind with our AfterCare Support Packages

Our AfterCare package provides you with peace of mind and protects your investment in your website or application. Our friendly, experienced team are here to help you make the most of your website or web app. Our support package includes:

  • Telephone support 9am to 5pm Monday to Friday (including Bank Holidays)
  • 24 hr online Helpdesk at gecko.zendesk.com
  • Quick and responsive investigation of issues
  • Fixing website or app bugs
  • Expert jargon-free advice
  • Dealing with 3rd parties on your behalf (optional)
  • Security patches (excludes platform upgrades)
  • Proactive website monitoring (if your site is in trouble, we’re the first to know)

What isn’t included in our Support Packages?

We promise to investigate any website or app issue you may be experiencing, but sometimes the problem lies elsewhere and we are unable to fix these. Examples of these types of issues include:

  • Emails - e.g. problems with your spam filters or loss of historic data
  • External user settings e.g. custom browser setting issues and having Javascript turned off
  • Unsupported web browsers
  • Unauthorised users accessing your site or web app
  • Self-hosted sites e.g. servers going down or cyber attacks
  • Fixing issues with any 3rd party software
  • Bandwidth issues and downtime caused by your Internet Service Provider or Network
Have a question about our Support packages?
We'd be happy to chat through them with you.

Whether you’re a small business or a large organisation with multiple websites, our monthly support packages cover all bases.

Gecko Agency (Edinburgh)

hello@wearegecko.co.uk
t: 0131 240 3390

t: 0131 240 3390

Head Office

Orchard Brae House
30 Queensferry Road
Edinburgh
EH4 2HS

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