Support Packages

Whether you’re a small business, or a large organisation with multiple websites, we've got your back

Friendly, Fast and Responsive Support

Simple support packages for any business

Our websites are built and tested to the highest standard. However we know that in the unlikely event of an issue, however small, it can disrupt your day and take your attention away from what you need to be focused on.

That is why we have created a suite of AfterCare packages that suit a whole range of businesses.

Which Support Package is Right for Me?

We have 3 Support packages to choose from, depending on your business and website size. All 3 ensure you have peace of mind and will protect your investment in your website or application, whilst only paying for what you need.

  • Ideal for Small to Medium Website
  • 1 to 2 administrators
  • 1 to 5 content contributors
  • No 3rd party integration (excludes payment gateway)

  • Perfect for Medium to Large Websites
  • 3 to 6 administrators
  • 5 to 10 content contributors
  • 3rd party integration

  • Designed for Large Websites & Bespoke Apps
  • 7+ administrators
  • 10+ content contributors
  • 3rd party integration
  • Heavy user base (10,000+pm)

Get Peace of Mind with our AfterCare Support Packages

All of our AfterCare packages provide you with peace of mind and protect your investment in your website or application. Our friendly, experienced team are here to help you make the most of your website or web app. All of our support packages include:

  • Telephone support 9am to 5pm Monday to Friday (including Bank Holidays)
  • 24 hr online Helpdesk at gecko.zendesk.com
  • Quick and responsive investigation of issues
  • Fixing website or app bugs
  • Expert jargon-free advice
  • Dealing with 3rd parties on your behalf
  • Security patches (excludes platform upgrades)
  • Proactive website monitoring (if your site is in trouble, we’re the first to know)

What isn’t included in our Support Packages?

We promise to investigate any website or app issue you may be experiencing, but sometimes the problem lies elsewhere and we are unable to fix these. Examples of these types of issues include:

  • Emails - e.g. problems with your spam filters or loss of historic data
  • External user settings e.g. custom browser setting issues and having Javascript turned off
  • Unsupported web browsers
  • Unauthorised users accessing your site or web app
  • Self-hosted sites e.g. servers going down or cyber attacks
  • Fixing issues with any 3rd party software
  • Bandwidth issues and downtime caused by your Internet Service Provider or Network
Have a question about our Support packages?
We'd be happy to chat through them with you.

Whether you’re a small business or a large organisation with multiple websites, our three monthly support packages cover all bases.

Gecko Agency (Edinburgh & Chester)

hello@wearegecko.co.uk
t: 0131 240 3390

t: 0131 240 3390

Head Office

Orchard Brae House
30 Queensferry Road
Edinburgh
EH4 2HS

North West

11a Lower Bridge Street
Chester
CH1 1RS

Lisbon

Av. Salgueiro Maia, N. 1025
Arm.14B
Rana

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