Online
Tickets submitted via your Zendesk account are received 24 hours per day and one of our support team will pick the ticket up during working hours.
Support
Contact information for our support services
Support contacts for existing clients
Raise tickets via the following channels
Our support ticket system can be used to request changes to your website or to report an issue.
By submitting a support ticket, you can monitor the request's progress as it is received and then passed on to a team member who may respond to the ticket if they have any questions.
Please remember to include relevant information about your issue in your ticket. One of the first things our team will do is try to replicate the issue you are facing, so it's useful to let us know what browser you are using, what you were doing when the issue arose, screenshots of any errors and any other relevant information.
Tickets are usually responded to within the same working day.
By submitting a support ticket, you can monitor the request's progress as it is received and then passed on to a team member who may respond to the ticket if they have any questions.
Please remember to include relevant information about your issue in your ticket. One of the first things our team will do is try to replicate the issue you are facing, so it's useful to let us know what browser you are using, what you were doing when the issue arose, screenshots of any errors and any other relevant information.
Tickets are usually responded to within the same working day.
Phone
Our telephone support is available from 9am to 5pm, Monday to Friday (including Bank Holidays) - call us on 0131 240 3390.
If you are unable to access your Zendesk account, you can also report an issue via email using helpdesk@wearegecko.co.uk.
We don't just stop when your website has been built
We offer a range of support, marketing and training services
Digital Marketing
Digital Marketing
Our managed digital marketing service can help assist you and your team with SEO, PPC, Social Media and Content Marketing.
Business Hosting
Business Hosting
Our web hosting servers are fast and reliable. They are all hosted within highly secure data centres, and come with a 100% network uptime guarantee.
Ongoing Support
Ongoing Support
Whether it is development work to resolve an issue, or adding a design refresh to your content, our support packages offer something for every business.
Bespoke Training
Bespoke Training
Our support team can providing training for your team to ensure they are fully up to speed with how all the custom tools and applications function.
Backups & Security
Backups & Security
As part of our hosting support, we ensure all of your site files and system databases are backed up on a daily basis.
Support Ticket System
Support Ticket System
Gecko clients are able to access support via our Zendesk online support service, allowing you to submit a ticket 24 hours a day and connect with our dedicated support team.
Search Engine Optimisation
Search Engine Optimisation
We'll ensure your website is optimised for search engines and you have the right content to target the right keywords for your business.
Paid Search
Paid Search
Paid search marketing is measurable, transparent and offers a great ROI. Our managed service will help you get the most from your spend.
Content Marketing
Content Marketing
We work you and your team to define a content marketing plan and create compelling content for your website.
Content Creation
Content Creation
From service pages to blog posts to social media graphics to online tools - there's no limit to what the type of content we can create for your digital marketing activities.
Analytics
Analytics
Through our digital reporting, we can support and empower your business to make data-led decisions that result in increased engagement, presence and ROI.
Brand Guidelines
Brand Guidelines
After getting to know the ins and outs of your business, our design team can produce brand style guidelines ensuring your brand is communicated consistently.
Custom Development Work
Custom Development Work
Our development team build custom applications for our clients - recent projects include internal intranet systems, training databases and API integrations.
Content Strategy
Content Strategy
By getting to know your business and customers, we can craft a content strategy that is effective and achievable.
Want to chat about our other services?
Get in touch with our team
