The Right Support at the Right Time

Get Peace of Mind with AfterCare+

Our AfterCare packages provide you with peace of mind and protect your investment in your website or application. Our friendly, experienced team are here to help you make the most of your website or web app.

What does Gecko’s Aftercare + service include?

• Telephone support 9am to 5pm Monday to Friday (including Bank Holidays)
• 24 hr online Helpdesk at gecko.zendesk.com
• Quick and responsive investigation of issues
• Fixing website or app bugs
• Expert jargon-free advice
• Dealing with 3rd parties on your behalf
• Security patches (excludes platform upgrades)
• Proactive website monitoring (if your site is in trouble, we’re the first to know)

When you sign up to one of our monthly support packages, you’ll also receive the following benefits completely free:

• Discounted AfterCare credits (Can be used for site changes or enhancements)
• Discounted training courses
• Priority pass for Gecko Seminars

What isn’t included?

We promise to investigate any website or app issue you may be experiencing, but sometimes the problem lies elsewhere, so we’re not able to fix it. Examples of these types of issues include:

• Emails - e.g. problems with your spam filters or loss of historic data
• External user settings e.g. custom browser setting issues and having Javascript turned off
• Unsupported browsers - please note we will not be supporting Internet Explorer 8 from the end of 2015
• Bandwidth issues and downtime caused by your Internet Service Provider or Network
• Unauthorised users accessing your site or web app
• Self-hosted sites e.g. servers going down or cyber attacks
• Fixing issues with any 3rd party software

Which AfterCare package is right for you?

Whether you’re a small business or a large organisation with multiple websites, our three monthly support packages cover all bases.