Having been tasked with creating the Premium Seat and Hospitality Experiences programme for the Rugby League World Cup in 2021, RLWC2021 Hospitality approached us to deliver a new website that would allow them to deliver these world class experiences to businesses, agents and individuals.
As well as providing all the necessary functionality such as time-constrained payments and reservation capabilities, the website had to be on brand, present all information clearly and offer seamless transactions for all users.
One important feature was the differing functionality required based on the type of booking agent. We were able to create two agent user types; one which received a discount during the booking process, and another which tracked their bookings and allowed them to receive commission.
Due to the bundle and reservation features, we had to work with their back office partner in order to develop the CRM and make sure it had the capacity to receive the data the website was sending.
We carried out user testing from the perspective of all user types to make sure each type had the necessary functionality, whilst also allowing us to us to discover any bugs that needed fixed.
